DMH is a global manufacturer of CNC machines for gasket production and is known for its unique gasket system as well as high-quality machines, components, and tools. Before the project began, there were numerous manual or partially digitized processes related to machines, service calls, and production processes.
Machine master data, specifications, and production planning were not consistently represented digitally
The entire machine management process was not consistently structured
The scheduling and deployment of service technicians should be digitized
Service processes require a unified platform to ensure transparency and traceability
Project Objectives
Digitization of Master Data Management for Machinery
Consistent representation of machine specifications
Structured and Digital Production Planning
Digitization and Standardization of Service Management
System-supported scheduling and deployment planning for service technicians
Our Approach & the Solution
Using the Creatio platform, an integrated solution was implemented that digitally consolidates machine management, service processes, and technical scheduling.
Machine Management
Master Data Management
Machine Specifications
Structured Production Planning
Service Management
Scheduling and Dispatching of Service Technicians
Digitization of the entire service process
A transparent process chain from creation to resolution of the service case
Results & KPIs
Machine management has been fully digitized
Service technician scheduling was supported by the system
Production planning was presented in a transparent and traceable manner
Service processes have been standardized and are managed centrally
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Technologies Used
Our technology partners for this project
Creatio
No-code CRM & BPM platform as the core of the global solution
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DHM
First Name, Last Name, Position
Frequently Asked Questions About the Digitalization of Machinery and Service Processes
Answers to the most important questions regarding the optimization of machine management, service calls, and production processes in an industrial setting.
At DMH, key processes related to machine management, machine specifications, production planning, and service management have been digitized.
Before the project, many processes were handled manually or lacked a consistent structure. The digital solution made service cases more transparent, traceable, and centrally manageable.
Creatio serves as a central platform for integrating machine master data, production planning, service processes, and service technician scheduling into a single system.
Planning becomes more structured, transparent, and easier to track. Assignments can be organized with the help of the system, and service processes can be managed more efficiently.
A similar solution is particularly well-suited for industrial and mechanical engineering companies that want to digitize, standardize, and scale their machine management, service operations, and production processes.
Interested in similar projects?
We help industrial companies digitally map machine management, service technician assignments, and production processes, and flexibly automate them using Creatio.
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